Payments and refunds

• Premium starts with a 7-day free trial. You add a card through Stripe or Safepay to start it; nothing is charged during the trial.
• At checkout you ask for access to start straight away and tick a box to confirm you understand when you’ll be charged.
• The first payment is taken when the trial ends, on the date shown at checkout and on your account page. After that the same amount is taken every month until you cancel.
• One free trial per person and per card. If you’ve had a trial or plan before, Premium starts paid from day one.

• Bank transfer, JazzCash or Easypaisa: no card and no trial. You pay for 30 days of Premium in advance; it doesn’t renew and simply ends unless you pay again.
• Complete Package (when offered): one payment for 4 months of Premium. It never renews.

If you buy prepaid time while you still have some, the new period starts when the current one ends, so you never lose days. Current prices are on the pricing page.

For bank and wallet payments, pay using the details shown at checkout, then send us the transaction reference and, if you like, a screenshot of the receipt. Our staff check it against the statement and switch on Premium once it matches. Each transaction reference can only pay for one order.

During the trial: cancel from your account page and you are never charged. You keep access until the trial would have ended, then learning pages close until you start a plan.

After the trial: cancelling stops the next payment; you keep Premium until the end of the month you have already paid for. If a monthly payment fails we keep Premium on for 7 days while you update your card, then it ends.

Prepaid plans never take another payment, so there’s nothing to cancel.

• Your 14-day right to cancel: if you cancel within 14 days of starting your trial (or of buying, without a trial) and a payment has already been taken, we refund it in full.
• Otherwise, if Premium isn’t right for you, email [CONTACT EMAIL] within 7 days of a payment and we’ll refund that payment in full.
• After that we don’t refund part-used months or packages, but you can stop future payments at any time.
• A full refund ends the Premium that payment bought straight away and stops future payments.
• If we agree a partial refund (for example after a fault on our side), you keep Premium to the end of the period you paid for.
• Refunds go back the way you paid: to your card through Stripe or Safepay, or to the bank account or wallet you paid from. Card refunds usually take 5 to 10 working days to appear.
• We don’t refund payments made with a fake or altered receipt, or accounts closed for breaking our terms.

This doesn’t affect your legal rights as a consumer.